Refund Policy

Thank you for choosing our products and services. We are committed to providing you with a high-quality and satisfactory shopping experience. In order to clarify the rights and responsibilities of both parties, the following refund policy is formulated. Please read and understand it carefully before purchasing:

1、 Scope of application

This refund policy applies to all goods and services purchased through this platform, unless otherwise specified or required by law.

2、 Refund conditions

Product quality issues: If the product you receive has obvious quality problems (such as damage, wrong delivery, defects, etc.), please contact us within 7 days after receiving the product and provide relevant photos or videos as evidence. After verification and confirmation, we will process a return, refund or exchange service for you.
Unopened and not affecting secondary sales: For products that are not quality issues and need to be returned due to personal reasons, please ensure that the outer packaging of the product is intact, unopened and not affecting secondary sales, and submit an application within 7 days after receiving the product. Some special products (such as customized products, consumables, etc.) may not support unconditional returns. Please read the product details page carefully before purchasing.
Service not started or completed: For services that have been purchased but not yet started or completed, you can submit a refund request based on the service details and mutual agreement. After our review and approval, the refund can be processed.
3、 Refund process

Submit application: Log in to your account, submit a refund request on the order details page, and attach necessary supporting documents (such as photos, videos, etc.).
Review processing: Our customer service team will conduct a review within 1-3 working days after receiving the application and contact you to confirm the refund matter.
Refund execution: After approval, we will proceed with the refund process according to your original payment path. The refund delivery time may vary depending on the processing speed of the bank or payment platform, and generally takes 3-15 working days.
4、 Precautions

Return shipping cost: We will bear the round-trip shipping cost for returns caused by product quality issues; Non quality issue returns require the buyer to bear the shipping cost.
Gift handling: If the order includes gifts, they must be returned together with the return, otherwise it may affect the refund amount or result in the refund request being rejected.
Coupons/Points: The portion deducted using coupons/points will be refunded based on the actual payment amount during the refund process. Coupons/points will expire and become invalid, and will not be restored.
Special Product Description: Some special products (such as fresh food, customized products, etc.) may not support returns or exchanges due to their nature or legal regulations. Please refer to the product details page for details.
5、 Contact Us

If you have any questions or need assistance with the refund policy, please feel free to contact our customer service team at any time. You can contact us through the following ways:

Customer service hotline: 9296067366
Email: sunionny116@yahoo.com
We promise to respond to your inquiry as soon as possible and provide you with a satisfactory solution. Thank you again for your trust and support!